We offer fast and reliable delivery. Items are shipped based on the estimated shipping date listed for each product. Packages are shipped by post and GLS.

Orders are shipped during the working week. Orders placed on weekends will be processed and shipped the following working week.

Delivery
Shipping fees are automatically determined at checkout according to the weight and destination of your order.

The stated delivery times are estimates provided by the carrier. Please be aware that occasional delays may occur due to circumstances outside our control. We cannot be held liable for any delays resulting from the carrier’s estimated transit times.

Shipment Tracking
Once your package has been dispatched, you will receive a confirmation email with a tracking number. If you notice any damage or a missing package upon delivery, please notify us promptly. Claims should be submitted immediately after you receive your package.

Taxes, Duties, and Charges
qood.io is located in Slovakia. Orders shipped outside the EU may incur import duties and taxes. Any applicable local charges will be determined by the carrier. These fees can be paid online via shipment tracking or at the time of delivery. For the latest information, please consult your local authorities.